Privacy Policy

1. Information We Collect

Insider Nova ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Create an account or register for our services
• Book golf training sessions or course reservations
• Subscribe to our newsletter
• Contact us through our website or by phone
• Participate in surveys or promotional activities

Types of Information Collected:

• Personal Information: Name, email address, phone number, postal address
• Golf Information: Handicap, playing preferences, equipment details
• Financial Information: Payment details for bookings and services
• Communication Records: Correspondence and support interactions

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our golf training and course booking services
• Process payments and manage bookings
• Communicate with you about services, promotions, and updates
• Customize your experience and provide personalized recommendations
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our website and services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

• Golf courses and training facilities for booking purposes
• Payment processors for secure transaction handling
• Travel partners for accommodation and transportation arrangements
• Email service providers for newsletter distribution

Legal Requirements:

• When required by law or government authorities
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with legal proceedings

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

Essential Cookies:

Necessary for the website to function properly, including security and navigation features.

Performance Cookies:

Help us understand how visitors interact with our website by collecting anonymous usage data.

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through our cookie banner or browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates:

• Correct inaccurate or incomplete information
• Update your preferences and communication settings

Deletion:

• Request deletion of your personal information
• Note: Some information may be retained for legal or business purposes

Communication Preferences:

• Unsubscribe from marketing communications
• Opt-out of promotional offers
• Adjust notification settings

7. International Data Transfers

As we provide services related to European golf courses, your information may be transferred to, stored, and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of the information
• Legal and regulatory requirements
• Business needs and purposes
• Your communication preferences

9. Third-Party Links

Our website may contain links to third-party websites, including golf courses, hotels, and travel partners. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. For our Junior Development Program, we require parental consent for participants under 18 years of age.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.